How Morson Edge supports high-volume recruitment for Ingram Micro Lifecycle

Building a recruitment partnership that has lasted more than 14 years

Ingram Micro Lifecycle helps organisations extend the life of technology products through return, refurbishment, repair and recommerce services, supporting the transition to a more circular economy.

For more than 14 years, Morson Edge has acted as a trusted recruitment partner, delivering high-volume contingent recruitment across changing operational demands. As Ingram Micro consolidated its UK operations from four sites to two, our delivery model adapted with it, ensuring consistent support at its Norwich and Hoddesdon facilities without disruption.

Today, our embedded team continues to provide specialist recruitment, workforce management and compliance services that keep critical operations moving.

Le défi

Ingram Micro needed a recruitment partner capable of responding quickly to fluctuating demand across multiple business functions.

The requirements included:

• Filling high volumes of contingent roles, often within tight timescales
• Maintaining consistent service levels across multiple operational sites
• Providing on-site support for hiring managers and contractors
• Managing compliance, vetting and payroll
• Delivering detailed workforce reporting and market insight
• Identifying opportunities to reduce recruitment and operational costs

The business needed more than recruitment. It needed a partner that could become an extension of its internal team.

Our solution

Morson Edge delivers a fully embedded MSP solution, with dedicated account teams permanently based on-site in both Norwich and Hoddesdon.

This gives hiring managers immediate access to recruitment expertise while allowing our teams to build a detailed understanding of operational priorities, workforce planning, site culture and hiring requirements.

Over the course of the partnership, we’ve supported recruitment across infrastructure, engineering, professional services, operations and finance, including roles such as:

• Technicians
• Operatives
• Contact Centre Advisors
• Administrators
• Finance and Sales Ledger professionals
• Engineering Managers
• Security Officers

Our recruitment model combines permanent on-site support with proactive talent attraction, workforce planning, compliance management and ongoing contractor care.

Delivery at scale

Our embedded team manages recruitment for approximately:

• 400 contingent workers at the Norwich site
• 125 contingent workers at the Hoddesdon site

Typical vacancies are received and filled within 24 hours, with 100% of requested roles filled directly by Morson Edge.

The dedicated account structure includes:

• Divisional Manager overseeing service delivery and governance
• Head of On-site Operations
• Dedicated Account Managers for both sites
• Senior On-site Coordinator
• On-site Coordinators responsible for recruitment, contractor support and weekly payroll

This continuous on-site presence enables rapid decision-making, stronger stakeholder relationships and consistent support for both hiring managers and contractors.

Removing barriers to recruitment

Access to talent has been strengthened through a multilingual recruitment team, reflecting the local workforce and candidate market.

Recruiters speak Lithuanian, Romanian, Polish and English, allowing candidates to communicate throughout the recruitment process in their preferred language. This removes barriers, improves candidate confidence and supports stronger retention after placement.

The team also creates multilingual recruitment campaigns across social media channels to engage wider talent communities and improve attraction.

Compliance built into the process

Every temporary worker completes compliance checks through Morson Edge’s screening platform, creating a fully auditable recruitment process.

Within the first two weeks of employment we manage:

• Basic DBS checks
• Financial screening
• Compliance tracking
• Audit reporting
• Rapid replacement where required

The service also includes sickness and absence management, including rapid workforce response during periods of operational disruption.

Data that drives better decisions

Alongside daily operational contact, Morson Edge provides structured reporting that helps Ingram Micro monitor workforce performance and identify trends.

Reporting includes:

• Daily operational updates
• Monthly SLA dashboards
• Workforce demographics
• Candidate source analysis
• New starters and leavers
• Absence and attrition reporting
• Length of service analysis
• Quarterly Business Reviews (QBRs)
• Market intelligence and continuous improvement initiatives

This reporting gives stakeholders clear visibility of workforce performance while supporting longer-term workforce planning.

Delivering measurable efficiencies

Our partnership extends beyond recruitment delivery to identify practical opportunities for operational savings.

Initiatives have included:

Contractor uniforms

Providing contractor uniforms on a cost-neutral basis saves Ingram Micro approximately £35,000 to £40,000 every year.

Embedded recruitment team

A fully integrated on-site team removes significant administration from internal HR and payroll functions, releasing approximately 160 hours each week for internal teams.

Integrated screening

By delivering recruitment and pre-employment screening through a single partner, Ingram Micro benefits from a streamlined process, reduced administration and lower overall screening costs.

Flexible commercial model

Volume-based pricing ensures recruitment costs remain competitive while supporting periods of increased hiring demand.

Innovation support

Working alongside Morson Edge’s innovation specialists, Ingram Micro has also explored AI-driven process improvements to increase internal efficiency and reduce manual administration.

Results

• 14+ year recruitment partnership
• Recruitment support successfully adapted from four UK sites to two
• Around 525 contingent workers managed across Norwich and Hoddesdon
• Typical vacancies filled within 24 hours
• 100% direct fulfilment of requested contingent roles
• Dedicated embedded on-site recruitment teams
• Multilingual attraction strategy supporting wider talent pools
• Approximately £35,000 to £40,000 annual savings through contractor uniform provision
• Around 160 internal hours saved every week through embedded recruitment support
• Fully managed recruitment, compliance, payroll and contractor management under one service

Client testimonial

“Morson Edge are an instrumental partner in providing us with key support across our contingent recruitment needs, delivering all required roles efficiently within agreed timescales.

Their approach has consistently gone above and beyond, with excellent communication across our business and genuine cost efficiencies delivered not only through recruitment but also through vetting.

Their attention to detail, understanding of our business and commitment to our partnership sets them apart from other providers. I would not hesitate to recommend Morson Edge.”

– Simon Hume, Procurement Manager, Ingram Micro

High-volume recruitment isn’t simply about filling vacancies. It is more about understanding operations, anticipating demand and becoming part of your team.

That’s exactly what we’ve delivered for Ingram Micro for more than 14 years.